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Carpet cleaner says competitor tricked customers - Minneapolis Star Tribune

Carpet cleaner says competitor tricked customers - Minneapolis Star TribuneCarpet cleaner says competitor tricked customers - Minneapolis Star TribunePosted: 31 Aug 2013 12:00 AM PDT With her daughter's birthday party coming up, Kristin Jaakola wanted the carpet in her Ham Lake home to get professionally cleaned. In March, her husband Googled Zerorez, a company that they had used before, to find its phone number.The Jaakolas called and made an appointment with what they thought was Zerorez. Then they realized, too late, that they had actually hired a different company, Distinctive Cleaning, that had found a way to steer Google searches for Zerorez to itself."We definitely learned our lesson to really look at what you are Googling," Jaakola said. "My husband was so convinced that was who he called."Zerorez, which calls itself Minnesota's biggest carpet cleaner, said what happened to the Jaakolas goes beyond spirited competition. Last week Zerorez filed a fede…

Pals partner in cleaning franchise: America's Finest and SERVPRO merge - Sequim Gazette

Pals partner in cleaning franchise: America's Finest and SERVPRO merge - Sequim Gazette

Pals partner in cleaning franchise: America's Finest and SERVPRO merge - Sequim Gazette

Posted: 10 Apr 2019 12:00 AM PDT

SERVPRO of Clallam and Jefferson County

13 Ruths Place, Unit G,

Carlsborg, WA 98324

360-683-0773, answered 24/7

Office hours: 8 a.m.-4:30 p.m. Monday-Friday


Friends for three decades, Robert Bourns and Daniel Wakefield decided to become business partners last summer in a service they both believe in — disaster remediation services for homeowners and commercial property.

"I became aware of SERVPRO in Sequim being for sale and started researching it here," Wakefield said. "For 11 years, Rob has operated America's Finest for smoke, water and fire restoration so we decided to go into business on Feb. 1."

The new merged company SERVPRO of Clallam and Jefferson County has the capability of more specialized work such as the clean-up of biohazards — human bodily fluids and tissue, animal infestations and feces/urine contamination in negligence or hoarding situations.

"Any time there's a biohazard — a homicide, suicide or unattended death — plus cases of mental infirmity where the people are very reclusive so they don't fix their non-functions fixtures (i.e. broken toilets) — we would go in," Wakefield explained.

Homicides and suicides are especially difficult for employees, they said. Recalling a Sequim murder several years ago, Bourns said in a reverential voice, "You really have to try to go into situations without emotion. You have to be able to handle people and their stressful moments."

Wakefield said he likes the business for several reasons.

"I like that we're able to come in during a stressful and difficult time to provide a valuable service. It's gratifying in providing a service where you have water coming down the walls, paint peeling and the carpet being soaked. Water damage turns your life upside down but you can control what you can do about it."

"You are going into a bad situation, trying to make it bearable and letting the customer feel it's going to get better," Bourns said. "The initial shock is hard — we're going to be as helpful and receptive to their needs as we can be."

"I feel like this (service) is needed in the community," Wakefield said. "We have special cleaning chemicals and cleaning agents which do a much more thorough job."

For all employees, the goal is to restore the property to its pre-loss condition. For example, with a water leak, when you contact SERVPRO, which is available 24/7, a representative will come on site and will ask questions about the damage, followed by an inspection and assessment for an action plan.

As soon as possible, standing water is removed by the company's power pumps. After the bulk of the water has been removed, employees certified in water damage restoration and structural drying use designated equipment to target water that's harder to access with air movers and dehumidifiers.

A substantial part of the technicians' jobs is cleaning furniture, clothing and personal items with specialized cleaning techniques. They also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment. Restoration also can include replacing drywall, flooring and insulation — whatever it takes to make it "like it never even happened," according to the company's logo.

"SERVPRO is a national company and there's nobody in the business nationally that's as good them," Bourns said. "If there's something (a job) locally on a really big basis, we have the ability to call in others (franchises) from all over the state and beyond."

The new company has two box trucks, two trailers, a carpet cleaning van, duct cleaning and sewage cleaning equipment, four SERVPRO vans, 100-plus fans, 30 dehumidifiers and nine HEPA air scrubbers to keep its 10 employees on the go.

"This was a wonderful opportunity to become part of the community — it's been quite rewarding to bring it all together," Bourns said. "We are looking for good qualified people that are reliable — we're a team-oriented business."

"I really expect us to grow in Clallam and Jefferson counties," Wakefield said. "It is rewarding to help people."

Contact SERVPRO of Clallam and Jefferson County at 360-683-0773 or visit www.servproclallamandjefferson county.com.

Reach Patricia Morrison Coate at pcoate@sequimgazette.com.

Restoration of former Northwestern Grocery earns Historic Preservation Award - Ames Tribune

Posted: 04 May 2019 07:58 PM PDT

All Chris Nelson could do was laugh.

In 2016, when the Ames city councilman and vice president of Nelson Electric Company walked into his newly-owned building on 827 Northwestern Ave., once home to a beloved grocery store and later electronic store for a combined 100 years — he laughed at the challenge that awaited him.

"I remember walking in with my realtor that Friday (after Thanksgiving) and there was no lock on the door. So when the door slid open, and we looked inside, we just laughed for about a half an hour," Nelson said. "The thing that first jumped out was the hole in the roof."

Two and a half years later, Nelson and Angstrom Land Company LLC. were awarded the 2019 Historic Preservation Award for Restoration, but the project of restoring the structure built in 1915 was an arduous undertaking.

A building that at different times offered the freshest produce and brightest television sets in the community, went out of business in the mid 2000s, and suffered rapid deterioration thereafter.

But Nelson knew that he wanted to restore, rehab and revive the building after hearing stories of his uncle working for Northwestern Grocery owner Myron Chipman, and tales of his dad frequenting the store for candy as a 5-year-old before it closed in 1964.

"I wanted to preserve the commercial concept of the building, this has been a piece of the community for 100 years," Nelson said. "I wanted to be able to restore it and turn back into a asset for the community."

Before Nelson could make additions to the deteriorated structure, the team had to endure a four-month demolition process that required six mega-sized Dumpsters and stripping the building down to the studs.

In January 2017, the first business item was replacing the roof, before addressing major structural and water damage in the building.

"The building had really deteriorated, it needed a lot of attention given to it," Nelson said. "But we had to address the hole in the roof, major water damage, all the pipes had burst, combined with the dirt and near hundred years of usage on it. But I hoped to save as much of it as I could."

Once the group stabilized the building, another roadblock emerged in the form of the city's zoning ordinances. The building was classified as a Urban Core Residential Medium Density (UCRM), meaning the design, scale, and location of the building needed to support a residential purpose, rather than a commercial one.

The building was grandfathered for commercial use due to its near 100-year retail history by previous owners. However, there was a small apartment that was on the backside of the building.

"There's about a 165-square-foot building that couldn't be used for commercial use because it was a residential property," Nelson said. "So, I had to go to the Zoning Board of Adjustment to get a special use permit to be able to use the rest of the building for commercial use. That's a whole process in itself."

Instrumental in the restoration process, Nelson said, was the input of neighbors on Northwestern Avenue and passerbys who saw activity in the once-vacated building.

"When we went through the process of getting the special-use permit, we received a wide range of what neighbors wanted and didn't want to be in the building," Nelson said. "Neighbors and people visiting Ames would poke their head in, shares stories of the grocery story and the electronic store, and through that we had a sense of what we could have here."

On Feb. 1, Scott Ball opened SJB Hair Studio in the building, a vegan and cruelty-free hair salon and barbershop, bringing a renewed commercial asset to 827 Northwestern Ave.

From working on doing building work with his family to restoring a building with a rich commercial and sentimental history in Ames to contribute to an expanding Ames, the project was a fun one for Nelson to undertake.

"But the coolest thing was being able to turn a building around that so many people fondly remember and had a significant impact in the community, and restore to continue to be a viable asset in our thriving community, it's truly special," Nelson said. "Projects like this reminds us of how important preserving history is in Ames."

Pride & Cleaning Restoration Offers Emergency Cleanup Services For A Flooded Basement And More - Press Release - Digital Journal

Posted: 06 May 2019 11:51 AM PDT

St Louis, Missouri based Pride Cleaning & Restoration recently issued a public advisory regarding the heavy rains over the last few weeks and how the recent weather caused water damage to homes and properties in the area. Pride Cleaning & Restoration states that they are one of the few service providers in Illinois and Missouri who provide professional flooded basement cleanup, mold removal, sewage extraction, and fire/smoke damage restoration services.

"Flooded basements during the spring is a very common problem. Water in your basement can extensive property damage and be very frustrating for homeowners. Immediate flood water cleanup and removal is necessary to help prevent mold and mildew buildup because these fungi can pose significant health risks and can cause serious damage to a property," says Jim Seubert from Pride Cleaning & Restoration. He explains that mold, especially black molds, are toxic, and thrive on surfaces like fiberboard, wood, gypsum boards, and even paper. This specific type of mold grows in damp and warm environments such as bathrooms, laundry rooms, and basements, and can spread exponentially in no time.

Seubert also states that black mold can release harmful toxins in the air, and inhaling these toxins may result in a variety of health issues which include allergic reactions, coughing, wheezing, itchy skin and eyes, sore throat, and nosebleeds. In worse cases, exposure to black mold cause severe headaches, asthma, hay fever, and Chronic Obstructive Pulmonary Disease (COPD), among others. In fact, according to the Center for Disease Control and Prevention (CDC), a number of studies suggest that young children who are exposed to mold toxins early on in life may be more likely to develop asthma and other respiratory diseases.

On the other hand, Seubert warns that getting rid of mold is not an easy task because these fungi can easily spread their spores inside the house when disturbed. However, preventative measures can be taken to prevent mold from invading living spaces. He recommends regular cleaning of damp and wet areas where mold is likely to grow, such as bathrooms, showers, and basements. Next, he states that using a dehumidifier reduces the moisture in the air, keeping walls and surfaces dry. "You must ensure that rooms are warm and well-ventilated, especially during the cold and rainy seasons. Fitting and using exhaust fans in damp areas, such as bathrooms and kitchens, may also help to control the level of humidity," says Seubert. He also recommends that homeowners regularly check pipes, gutters, and air conditioners to prevent mold from thriving on surfaces that are hard to notice.

As noted on the company's website, Pride Cleaning & Restoration is a full-service water damage St Louis restoration, mold remediation, contents restoration, and fire damage restoration company serving the greater Illinois and Missouri regions since 1987. Their service area now includes the Madison and St Clair counties in Illinois as well as St Louis, St Charles, and Jefferson counties in Missouri. The company explains that they specialize in both residential and commercial water damage restoration and flood water cleanup. "The Pride Cleaning & Restoration team is on call 24/7 to attend to all your restoration emergencies. Our water damage technicians are courteous, fully trained, and have years of onsite experience to deliver professional and quality cleanup and restoration services. You can trust us to get the job done professionally and efficiently, to your expectations, satisfaction guaranteed," says Seubert.

Pride Cleaning & Restoration is regarded as one of the most trusted local businesses in the greater Illinois and Missouri areas, as illustrated by the positive reviews and recommendations the company receives online.

"Jim, Susan, and the team at Pride Cleaning & Restoration are awesome. I personally worked with them as well as many of my clients. As an insurance agent, I appreciate the attention to detail and the professionalism they bring. They showed up at our house at 10:30 on a Friday night to handle the sewer water leak we had. They helped with every aspect of the claim process, including working with the adjuster to make sure nothing got missed on our insurance claim. They are a family owned business that I have had the privilege working with for years. If you have any issue with water damage and are in need of water restoration St Louis, only trust Pride Cleaning & Restoration," says JR Bell in a Google review.

Another satisfied homeowner, C Schomber, said, "We had a water pipe break and our insurance agent called Pride Cleaning & Restoration. They came quickly, stayed until the job was done, and came back to monitor the final stages of clean up. The technicians were friendly, knowledgeable, professional, and understanding. I hope we never have another emergency, but if I do, Pride Cleaning & Restoration has earned my business."

More information can be found on the company's website. Interested parties may also contact Jim Seubert of Pride Cleaning & Restoration St Louis, or connect with the cleaning company through their official Facebook page to learn more about their latest news and important announcements.


For more information about Pride Cleaning & Restoration St Louis, contact the company here:

Pride Cleaning & Restoration St Louis
Jim Seubert
2437 Lemp Ave St. Louis, MO 63104


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